TriTech’s Innovation Demonstration at Navigator 2015

SAN DIEGO, CA, United States, via ETELIGIS INC., 04/27/2015 – – TriTech Software Systems, a leading provider of public safety software, is one of the first public safety software providers to integrate their CAD software with Priority Dispatch’s LowCode software, which will be demonstrated at this year’s Navigator Conference in Las Vegas, April 29 – May 1, 2015. TriTech serves some of the largest and most advanced agencies in North America, many of which triage calls for Emergency Medical Services (EMS) in addition to taking Law and Fire calls. The EMS industry is going through major changes that affect both call takers and responders. TriTech’s integration with Priority Dispatch’s LowCode increases the efficiency of available resources and ensures the most effective response to an emergency.

LowCode provides an automated clinical content product. It includes a series of symptom-specific, gender-specific, and age-specific trinary logic protocols, which are used by Emergency Communication Nurses (ECNs) in non-emergency situations. The ECNs use this information to interpret the symptoms of callers and direct them to an appropriate Recommended Care Level. Each protocol features a logically-structured questioning sequence, from high acuity to low acuity, thus ensuring that critical symptoms are identified early on in the process. Should any serious pathology be deemed possible, the appropriate protocol endpoints are transferred to LowCode’s embedded ProQA system, along with information obtained during the call, and the appropriate ProQA dispatch code is triggered in TriTech’s CAD solution.

Key Facts:

– TriTech became Platinum certified on Priority Dispatch’s ProQA Paramount version in 2013.

– Regional Emergency Medical Services Authority (REMSA) based in Reno, NV, is now live on TriTech’s latest Inform CAD release and is using the LowCode integration in production with many other customers preparing to do the same.

– TriTech will be demonstrating both Paramount and LowCode at booth 301/400 at Navigator.

– LowCode’s functionality is based on symptoms, history, and evidence. It is built upon five principles:

Most calls transferred to the system are benign and self-limited

Focus on caller information and patient education

Continued education for nurses built throughout the system

Protocols support Standard of Care and Good Clinical Practice

LowCode is customizable with Recommended Care Levels and Points of Care

– TriTech is proud to be a Platinum sponsor at the 2015 Navigator Conference to show their support for all of the great work Priority Dispatch has done to provide call takers and responders with consistent and effective response plans.

– TriTech looks forward to engaging with their newest family members, their Tiburon customers, as they launch into the 2015 trade show season at Navigator.

Supporting Quotes:

Erik Loberg, Director of Product Management, TriTech Software Systems

“Priority Dispatch has been a valuable partner for TriTech for many years and we are excited to demonstrate our latest integration with LowCode at our booth at Navigator. A large percentage of our customers use Priority Dispatch so it’s important that our software is current with their latest versions and product offerings. We enjoy working with Priority Dispatch and believe LowCode is going to save the industry money because of a more efficient and effective response.”

Dr. Conrad Fivaz, Medical Director, Priority Solutions Inc.

“I am very excited to have the LowCode TriTech CAD interface completed. This interface will allow for the safe and seamless transfer of eligible low-acuity 9-1-1 calls to the Emergency Communication Nurse for further triage. Most recently the interface went live at Regional Emergency Medical Services Authority (REMSA) enabling them to have seamless communication between TriTech and LowCode.”

Supporting Resources:

TriTech Website:

Priority Dispatch Website:

LowCode Website:

Navigator Conference:

About TriTech Software Systems

TriTech Software Systems has been developing innovative solutions for public safety for more than 25 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 13 countries who rely on one company – TriTech Software Systems.

About Priority Dispatch

Priority Dispatch Corp.™ revolutionized emergency dispatching in the 1980s when it introduced Dr. Jeff Clawson’s medical protocol—the world’s first standardized, universal life-saving dispatch instructions. Today, Priority Dispatch continues to pioneer with its state-of-the-art ProQA® Paramount software, featuring the industry-standard International Academies of Emergency Dispatch® Priority Dispatch System® protocols for police, fire, and medical emergencies, and its companion QA software AQUA®.

ProQA software helps dispatchers quickly determine a caller’s Chief Complaint and the appropriate emergency response, and then guides dispatchers through crucial post-dispatch and pre-arrival instructions, as well as important case-completion information. ProQA also captures reporting and statistical data to aid in maintaining excellent quality service levels. AQUA interfacing with ProQA provides a powerful engine to review, collect data, and create insightful reports that allow communication center management to see, report, and review every aspect of the centers’ performance.


Editorial Contact

TriTech Software Systems

Laura Weinhofer, Director of Marketing



SOURCE: TriTech Software Systems


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s